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DANA deposit and withdrawal

DANA is one of Indonesia's largest digital wallets, and we at sari have integrated it as a primary deposit and withdrawal rail. To deposit via DANA, link your DANA account during the account-setup process. The link occurs through a secure OAuth handshake; you authorise sari to initiate transfers from your DANA balance. Once approved, deposits via DANA appear in your sari account within subject to verification. Withdrawal requests to DANA are reviewed by our team within subject to verification on typical business days. DANA does not levy additional fees for sari transfers; however, your DANA account may carry standard balance-to-bank transfer fees if you plan to move winnings onwards. DANA is ideal for users in Jakarta, Surabaya, Bandung, and across Java and Sumatra, where DANA adoption is highest. No minimum or maximum limit applies on our side, though DANA's own wallet balance cap (typically high) may affect very large transfers. Deposits and withdrawals via DANA never require a separate bank account; the e-wallet acts as your entire financial bridge.

OVO and GoPay usage

OVO and GoPay are Indonesia's second-tier digital wallets, widely supported by sari for deposit and cash-out transactions. To use OVO, verify your phone number and link your OVO account via our account settings. sari then sends a verification code to your OVO-registered phone; confirm it, and the wallet is active. Deposits from OVO credit your sari balance within subject to verification. Withdrawals to OVO typically process within subject to verification. GoPay follows a similar flow: link your GoPay account, confirm the verification code sent to your phone, and proceed. GoPay withdrawals are processed within subject to verification. Both wallets support merchants across Indonesia and carry comparable adoption rates in major cities like Medan and Semarang. A key difference: OVO balances can expire after 12 months of inactivity, so ensure you check your OVO account regularly if you hold a balance there. GoPay, conversely, holds no expiry on balances. For sari users, both wallets are ideal if you prefer not to link a bank account; your phone number alone suffices for full functionality. Minimum and maximum transaction limits on OVO and GoPay vary by account tier; new users typically start with conservative limits that increase after successful initial transactions.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) represent the most traditional and secure deposit method on sari. At account opening, our system generates a unique VA number for each of the four major Indonesian banks: BCA, Mandiri, BRI, and BNI. You select which banks to activate, and each VA remains active indefinitely. To deposit, transfer funds from your personal bank account (any Indonesian bank) to the VA number we assign you. The transfer settles within subject to verification if initiated within banking hours; outside banking hours (20:00–07:00), settlement occurs on the next business day. No fees are charged by sari; your originating bank may apply standard inter-bank transfer charges (typically our welcome offer–10,000). Withdrawals to the same VA bank account are initiated through your sari dashboard and typically clear within subject to verification on business days. All four banks maintain equally reliable infrastructure; choose based on your personal banking preference. VA deposits are ideal for users who prioritise security and prefer not to link a digital wallet. The VA number is unique to you and persists for the entire duration of your sari membership, so you need link only once. Large transfers (above our welcome offer) may trigger additional verification steps from your bank, but sari's processing remains unchanged.

Fees, limits, and verification

sari charges no deposit fees; all revenue comes from the house margin on live tables and game RTP settings. However, payment providers may apply charges: DANA, OVO, and GoPay typically do not levy additional fees for wallet-to-merchant transfers, though balance-to-bank conversions may incur small charges. Bank VA transfers attract your originating bank's standard inter-bank fee, usually 5,000–our welcome offer. Withdrawal fees are also waived on sari's side; payment processors may retain a small margin, and your receiving bank may charge an inbound fee. Deposit and withdrawal limits are determined at account opening based on your verification level. New accounts (KYC pending) can deposit up to a conservative limit, typically 5,000,000–our welcome offer per transaction. Once verified, limits increase to 50,000,000+ IDR per transaction. Verification itself requires uploading a valid government ID (KTP, passport, or driving licence) and a proof-of-address document (recent utility bill, bank statement, or rental agreement). Our team reviews documents within subject to verification on typical business days. If rejected, you receive a reason (blurry image, missing information, etc.) and may resubmit immediately. Verification is mandatory before your first withdrawal, though deposits are permitted during the verification process.

Resolving a stalled transaction

Occasionally, a deposit fails to credit or a withdrawal remains under review longer than expected. If your deposit does not appear within subject to verification, first check your payment account (DANA, OVO, GoPay, or bank) to confirm the transaction was sent. If the payment left your account but sari shows no credit, contact our support team with your transaction reference or timestamp. We investigate with the payment provider and credit your account manually if the funds were genuinely sent but lost in transit. This resolution typically takes 24–48 hours. For stalled withdrawals, check your sari account "Withdrawal History" tab for the status. If marked "Under Review" after 1 hour, it may be held for additional verification (especially large amounts or first-time withdrawals). Email our support team with your withdrawal ID; we prioritise review and inform you of any additional information needed. If your account or payment method has changed since verification, we may request an updated proof-of-address or a brief video selfie for security. In rare cases where a withdrawal is cancelled due to a payment provider error, the balance returns to your sari account immediately, and you may resubmit. We always keep you informed; you will never face silent delays without a status update from our team.