sari FAQ

Opening an account on sari takes three steps. First, you visit our registration page and enter your username, email, phone number, and a secure password. Second, we send a confirmation code to your email and phone to verify ownership. Third, you complete Know-Your-Customer (KYC) verification by uploading a valid ID (passport, driver's license, or national identity card). Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same process. Once KYC is approved, your account is fully active and you can deposit funds. Verification typically completes within one business day.

If you forget your password, visit the login page on sari and click "Forgot password?" Enter your registered email address or username. We send a password-reset link to your email within minutes. Click the link and follow the prompts to set a new password. The link expires after one hour for security. If you do not receive the email, check your spam folder. If the issue persists, contact our sari support team via live chat or email with your registered email address and phone number for manual verification and account recovery.

We at sari collect and store your personal data (name, email, phone, address, ID documents) for account verification, compliance, and customer service. Your data is encrypted and held on secure servers. We do not sell or share your data with third parties except where required by law or anti-money-laundering regulations. Our sari privacy policy details all data practices. You may request a copy of your data or request deletion (subject to legal holding periods) by contacting our support team. For detailed information, see our privacy policy

Yes. We at sari support bank transfers from online payment, e-wallet, mobile banking, and local payment. You can deposit or withdraw using a virtual account (VA) linked to your sari account. When you select bank transfer as your payment method, we generate a unique VA code. Transfer the funds to that code from your bank app; the deposit appears in your sari account within minutes. Withdrawals back to your registered bank account are processed and confirmed within one business day. Bank transfer fees (if any) are borne by your bank; sari does not add extra charges for bank transfers.

Withdrawal requests on sari are reviewed within one business day. Once approved, the funds are sent to your registered payment method (online payment, e-wallet, mobile banking, local payment, online payment, or bank account). Arrival time depends on your payment provider. E-wallets such as e-wallet, mobile banking, and local payment typically credit within minutes. Bank transfers may take 1–2 business days depending on your bank. If your withdrawal is under review for longer than 24 hours, contact our sari support team. Delays may occur if verification documents are needed or if anti-money-laundering checks are triggered.

Free bets and free spins are promotional credits issued by sari under specific conditions (e.g., new-account welcome, seasonal promotions around Idul Fitri or Imlek). Free bets allow you to place a wager without using your own balance; free spins let you spin slot reels without deducting your account balance. These credits appear in your sari account under "Promotions" or "Available Credits" once activated. Use them within the validity period (typically 7 to 30 days); unused credits expire. Winnings from free bets or free spins are credited to your account balance minus any wagering requirements. Terms vary per promotion; check the promotion details on sari before use.

RTP stands for "Return to Player" and is a percentage showing the average payout a slot game returns to players over a large number of spins. For example, a slot with returns an average of 96 cents per dollar wagered over time; the remaining non-specific info is the game's house margin. RTP is a long-term statistical measure, not a guarantee on any single session. Slot games on sari display their RTP in the game info menu. Higher RTP does not mean you will win more in the short term. RTP varies by game (e.g., Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways each have their own RTP). Check the game rules on sari before you start playing.

Our sari support team provides assistance in Indonesian, English, Mandarin, and Thai. You can reach us via live chat (available during business hours), email (24/7 response), or phone (select time zones). Response times vary: live chat typically answers within subject to verification during active hours; email receives a response within one business day; phone support is available for urgent account access or security issues. Choose your preferred language when contacting sari support. If you have a language-specific question, mention it in your initial message so we can route you to the appropriate team member.